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Delivery

The average processing time is 1 hour. It is possible to order in advance and select your desired delivery time. Unfortunately, BroodBesteld.nl can not accept any responsibility regarding the processing time of involved suppliers. If your order is extremely delayed we kindly request you to contact the supplier using the phone number as received in the order confirmation email.
Products sold via BroodBesteld.nl cost the same as ordering them by phone. Partnering suppliers are not allowed to charge additional fees for their products on BroodBesteld.nl, other than their normal delivery costs.

About AguaNaHora

BroodBesteld.nl provides you a quick overview of suppliers of mineral water, beverages, gas, charcoal and other utility goods that provide their services in your neighborhood. Simply place an order and we will make sure the supplier delivers it to the preferred location.
By sharing your current location, we are able to lookup the suppliers that offer their services in your region. In case your location can be determined properly, we will store this information on your computer using a lsquo;cookiersquo;. The next time you access this site, we will simply use this information and do not need to ask you for it again.

Supplier overview

This page displays an overview of the suppliers that offer their services to the indicated region. In case your favorite supplier is not displayed, you might have to change your 'current' region by clicking 'change my location'.
In case a supplier is currently closed, you can still place an order and schedule it for delivery at a later point in time, when the supplier is open again.

Order checkout: delivery details

On this page you can provide us with the information we need to have your order delivered.

Order checkout: identification

On this page you can provide us with the personal information we need to have your order processed. Please be as detailed possible to ensure no problems arise during order processing.
Using this button you can allow us to access your Facebook account to acquire personal information about you, such as name and email address. Using this information we register an account for you. This way you do not have to fill any forms and you can place your order even quicker. We will only get access to the information we need, not to the information of your friends and family.
Registering an account allows you to:am

Order checkout: payment

On this page you can indicate how you want to pay for your order. Some payment methods might result in an additional transaction fee added to your order. We have to charge this transaction fee because payment processing companies typically charge an amount of commission on each processed payment. To be totally transparent with our customers, we inform you about these costs.

Order checkout: order summary

This page presents a summary of your order. You can change quantities or remove items if you want to. In case you want to add more items, you can click the 'continue shopping' button. When no more changes are required, you can finalize the order.

Order creation

On this page you can create a new order, or modify an existing one. Simply click the products that you want to order and see how your shoppingcart is updated.
The small shoppingcart on the top of the screen is a so-called lsquo;minicartrsquo;. This minicart only displays the last added/changed items. In case you want to see a summary of your complete order, click on the lsquo;continuersquo; button when the shoppingcart is expanded.
Suppliers can indicate a certain fee that you have to pay to have an order delivered. This fee typically depends on the region that you want to have the order delivered. The fee will be added as an additional charge to your order as soon as the delivery address is indicated.ltam

Suppliers available in region

This page displays an overview of the suppliers that offer their services to the indicated region. In case your favorite supplier is not displayed, you might have to change your 'current' region by clicking 'change my location'.

Order

Our order management system will automatically forward the order to the supplier where you placed the order. Within seconds this supplier receives the order via fax, email or via a dedicated application. In case we can not reach the supplier using electronic means, your order will be forwarded by phone by our call center. This way we can ensure you that your order is received by the supplier which will process it.am
No, currently an order is supplier specific. This means that only products as provided by a single supplier can be added to an order. In case you try to add products of a differeny supplier, your order will be resetted automatically and you will be notified about this.
In case you order from a single shop, then the order, pickup, and delivery conditions of this shop apply. These conditions will be presented in step 3 (pickup / delivery) of the order process.

Payment

At BroodBesteld.nl you can pay choosing from several options. What options are available depends on the ServiceProvider, who might have disabled some payment options:ltam
The company that processes the payments, charges a fee using their service. This fee depends on the type of payment that is being processed and the value of the transaction. Therefore, BroodBesteld.nl will charge you the following transaction fees:lt
BroodBesteld.nl is only an intermediary, the linking pin between you as a consumer and the supplier. Considering our low margin per order we are forced to charge the costs that we have to make to facility online payments. The fees you pay are used to cover the expenses for technical maintenance of the payment system, the transaction costs charged by payment providers and banks and our administrative costs for processing the payments.ltamp

Privacy and security

BroodBesteld.nl respects your privacy and works hard to protect your personal information.
Security is one of the biggest priorities here at BroodBesteld.nl. Therefore we only use encrypted connections between your computer and our servers. Your password is stored in a way that nobody can just read it.

Quality

BroodBesteld.nl is only an intermediary, the linking pin between you as a consumer and the supplier. BroodBesteld.nl only forwards your order to the selected supplier. Therefore we have little influence on the quality of the delivery and service, the delivery time or the quality of the delivered product. In case you are unsatisfied with your order, please contact the supplier using the phone number as received in the order confirmation email. You can also contact our service desk to submit a complaint. We will forward your complaint to the supplier and ask them to take care of your complaint. In case a supplier causes a lot of complaints to be submitted, BroodBesteld.nl will take extra steps to prevent further complaints and remove the supplier from our system if necessary.
To indicate the quality of presented products, the service and the delivery of the suppliers registered at BroodBesteld.nl, we provide a review system. We show the reviews for each supplier if they have received 3 or more reviews, including the average score the suppliers received from her customers.lt

Service and conditions

In case you have placed an order at a certain supplier, but the supplier tells you that they did not receive your order via BroodBesteld.nl, or refuses to accept and process the order, please contact our service center. We will verify if your order has been confirmed by the supplier using fax, e-mail, or phone. Keep in mind that it might take up to 15 minutes to forward the order, depending on the connection settings of the supplier.

Suppliers

Simply fill out the contact form.